Privacy Policy

At Expat Expert, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the choices our customers have regarding their data. We encourage all customers to read this policy carefully to understand our practices and how their personal information is handled.

1. Information we collect:

We may collect and store information provided by our customers during the registration process or when using our services. This includes, but is not limited to:

- Name, address, and contact details (e.g., email address, phone number)

- Proof of identity or documentation required for our services

- Payment and billing information

- Information provided through engagement with our website, including IP address, browser type, and device information

- Communication records, such as support tickets and emails

2. Use of information:

We use the collected information to:

- Provide and improve our services

- Process transactions and fulfill requests

- Communicate with customers regarding their inquiries, account information, and updates

- Personalize and enhance the customer experience

- Analyze and understand user behavior and preferences to improve our services and products

- Comply with legal obligations and protect our rights

3. Data Sharing:

We may share our customers' information with third parties in the following circumstances:

- With service providers who assist us in delivering our services or performing certain operations on our behalf (e.g., payment processors)

- With legal authorities or regulatory bodies to comply with applicable laws, regulations, or legal processes

- In response to a valid request or legal obligation, such as a subpoena, court order, or government investigation

- In the event of a merger, acquisition, or sale of the company, customer information may be transferred to the acquiring entity

4. Data Security:

We take appropriate measures to safeguard our customers' personal information against unauthorized access, loss, destruction, or alteration. These measures include secure storage, encryption, access controls, and regular monitoring of our systems. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Marketing Communication:

With the customer's consent, we may use their contact information to send marketing or promotional communications related to our services. Customers have the right to opt-out of receiving such communications at any time by following the instructions provided in the communication or contacting us directly.

6. Cookies and Similar Technologies:

Our website may use cookies and similar technologies to collect certain information automatically. This information helps us improve our website performance, understand user behavior, and provide targeted advertisements. By using our website, customers consent to the use of cookies as described in our Cookie Policy.

7. Access and Control:

Customers have the right to access, update, correct, and delete their personal information. They also have the right to object to the processing of their data, restrict its use, or request data portability. Customers can exercise their rights by contacting us directly. We will respond to such requests in accordance with applicable data protection laws.

8. Children's Privacy:

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take immediate steps to delete that data.

9. Changes to the Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be effective upon posting. We encourage our customers to review this policy regularly to stay informed about how we handle their personal information.

10. Contact Us:

If customers have any questions, concerns, or requests regarding their personal information or this Privacy Policy, they can contact us at:

Expat Expert

Cl 44A #72-53 Apto 602

Medellin Colombia

Email: andres@expatexpert.org

Phone: +57 315-713-9136